Get patients everywhere their care takes themGet Started
Organizations across the healthcare ecosystem rely on Lyft's scale and expertise to provide easy, reliable rides for their patients.
Improve access to healthcare
Leading organizations in healthcare trust Lyft. We partner with 9 of the US’ 10 largest health systems, the top 10 non-emergency medical transportation (NEMT) brokers, and the top 5 payers to provide patients rides throughout the patient journey.
Rides that make an impact
8 of 10 patients prefer Lyft
Patients prefer Lyft to traditional healthcare transportation. Boost patient satisfaction while helping more people get care they need.
Lyft helps curtail no-shows
Reduce patient no show rates below the national average. Capture lost revenue from missed medical appointments with reliable rides from Lyft.
Reduce costs by 32% on average
Reduce costs with a more efficient healthcare transportation solution, while gaining visibility into your spend.
Rides for every need
Send and schedule ridesFrom the Lyft Concierge dashboard, you can send patients a ride right away, schedule one for later, or let patients request their own ride within a 24-hour window. You’ll also see ride details such as cost and distance up front.
GET PATIENTS THERE ON TIMECheck the status of current and scheduled rides with real-time tracking, and remind your patients when their ride is coming up.
REVIEW USAGE REPORTSReceive detailed ride receipts that give your organization more insight into the program's effectiveness, and ensures you meet duty-of-care requirements.
Customer Success Stories
Lyft has been an incredible partner as we've worked to leverage their platform to deliver innovative services that improve the health and satisfaction of our members, while reducing healthcare costs. We're eager to expand our already successful partnership with Lyft from our commercial plans to some of our BCBS MA plans this summer. Dr. Trent Haywood
Chief Medical Officer and President of the BCBS Institute
“This is an industry-leading partnership. There are thousands of patients across the entire CareMore Health system who are having a better experience getting to medical appointments than they were before.” Dr. Sachin Jain
CEO, CareMore Health
“Thanks to our partnership with Lyft, our hospital and clinics provide rides to patients challenged with obtaining transportation. We positively impact patients’ lives across our community.” Amy Friedman
Chief Experience Officer, Denver Health Hospital