Organizations across the healthcare ecosystem rely on Lyft's scale and expertise to provide easy, reliable rides for their patients.
Improve access to healthcare
Leading organizations in healthcare trust Lyft. We partner with 9 of the US’ 10 largest health systems, the top 10 non-emergency medical transportation (NEMT) brokers, and the top 5 payers to provide patients rides throughout the patient journey.
Rides that make an impact
8 of 10 patients prefer Lyft
Patients prefer Lyft to traditional healthcare transportation. Boost patient satisfaction while helping more people get care they need.
Lyft helps curtail no-shows
Reduce patient no show rates below the national average. Capture lost revenue from missed medical appointments with reliable rides from Lyft.
Reduce costs by 32% on average
Reduce costs with a more efficient healthcare transportation solution, while gaining visibility into your spend.
Rides for every need
Health systems & providers
Provide rides across the continuum of care, from your facilities to patient homes and anywhere in between.
Payers
Help members (including commercial, Medicare Advantage, and Medicaid) get where they need to go with non-emergency medical transportation (NEMT), from fitness appointments to picking up prescriptions.
Social determinants of health
Unlock access to services and programs that promote health and wellbeing by providing rides to-and-from medical appointments, the pharmacy and fitness centers.
Technology & API platforms
Seamlessly integrate ordering and scheduling rides into your existing workflow, whether you’re a transportation broker, or a provider working within an EHR, care management or scheduling system.
Lyft Concierge
Lyft Concierge gives you access to our network of 1M+ drivers. Scheduled and on-demand Lyft rides reduce costs, increase efficiency, and improve your patient experience.
Send and schedule rides
From the Lyft Concierge dashboard, you can send patients a ride right away, schedule one for later, or let patients request their own ride within a 24-hour window. You’ll also see ride details such as cost and distance up front.GET PATIENTS THERE ON TIME
Check the status of current and scheduled rides with real-time tracking, and remind your patients when their ride is coming up.REVIEW USAGE REPORTS
Receive detailed ride receipts that give your organization more insight into the program's effectiveness, and ensures you meet duty-of-care requirements.Customer Success Stories
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Lyft has been an incredible partner as we've worked to leverage their platform to deliver innovative services that improve the health and satisfaction of our members, while reducing healthcare costs. We're eager to expand our already successful partnership with Lyft from our commercial plans to some of our BCBS MA plans this summer. Dr. Trent Haywood
Chief Medical Officer and President of the BCBS Institute
“This is an industry-leading partnership. There are thousands of patients across the entire CareMore Health system who are having a better experience getting to medical appointments than they were before.” Dr. Sachin Jain
CEO, CareMore Health
“Thanks to our partnership with Lyft, our hospital and clinics provide rides to patients challenged with obtaining transportation. We positively impact patients’ lives across our community.” Amy Friedman
Chief Experience Officer, Denver Health Hospital
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